Wednesday, July 18, 2012

Nexus 7 headphone jack not working


There is a headphone problem with my Nexus 7 tablet. When I want to listen to Google Play Music, it's really hard to put it down and no sound. My headphone has that extra band on the 3.5mm pug" and a buit-in mic. I push item further and then only hear a little playing sound. But the internal speaker works just fine.

Then I try using Sony ear headphones with no mic. Still no sound. I have read about that if the Headphone jacks not working, dust or lint in the headphone jack will cause that. However, my Nexus 7 is just a Brand new one. Is there any way to fix the issue?

68 comments:

  1. Love the blog, very help as a new Nexus 7 owner. I have a question/suggestion. How can I best submit for consideration?

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  2. I think I have the same problem :-(

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  3. Had this "problem" too. You need to push it in *quite* hard and should here a click when it is in place. Had this issue with an ipod nano too. When it works you feel pretty dumb ;-)

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    1. Thanks for the tip. Now mine works.

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    2. Wow, mine too. Been messing with this for days now. I feel stupid.

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    3. Thank you so much !

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    4. Thanks so much for the tip...it works perfectly now!

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    5. Wow I do feel dumb thanks for the tip

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    6. Lol i thought something was wrong with my nexus! Excellent tip thanx!!!

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    7. I still have no sound from headphones. Speakers still work, but 'phones are dead. Tried three kinds, none work.Is there a "switch" to run the 'phone port on?
      Tom

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    8. After calling google and explaining the audio jack problem, they sent me another Nexus 7; same problem of course. Wish tech support would read these blogs. Thanks for the heads-up!

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    9. Many thanks :) I waited 40 days due to this issue.changed the mainboard :) then the same issue. Finally I found the solution here:) many thanks

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    10. Pushing in harder worked for me too. I have the 32g model. Thanks sooooooo much!!

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    11. It worked! I couldn't get headphones to work till today! Thanks.

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    12. felt pretty dumb _ _'
      Thanks a lot my friend :)

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    13. Same here. I called Nexus support, they gave up and sent me a new one. Same problem. Was resigned to living with no earphones until I read this string. Push it in HARD until it clicks, and all is fine. Thanks to whoever found the fix first!

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  4. Same problem here. I don't think I can push it in any further. This is very frustrating!

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  5. I've got the same problem and the plug won't go in any further. I can hear the click but the headphones still don't work. Not a good sign for a content consumption device!

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  6. I had the same issue. After trying my two Shure (in-ear) phones, one Panasonic and one Platronics headphone, I was getting frustrated and almost ready to return this otherwise awesome tablet. Anyway, I pushed the jack in hard and it worked! :) thanks!

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  7. My 16 GB N7 still won't work with a jack, but the 8 GB version I got for my mom works fine. I'll get the Google folks on the line tomorrow. Sigh....

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  8. I have the same problem and called Google Play 2 days ago (Saturday). They said they would have the technical folks get back to me. What I noticed is that the port is sloped to one side due to the case and the phone jack can only go in so far until it hits the top end of the case. Further pushing won't help. Mine is also the 16 GB version so I'm wondering if it's only limited to these models.

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  9. I can get sound in the left ear, but the left ear only.

    I've tried pushing hard, and pushing as hard as I dare (which is quite hard) did nothing.

    No reply from google when I contacted them about it.

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    1. having same problem, any response from google?

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  10. I have the same problem with my 4 days old Google Nexus 7 Tablet(16GB).It was an embarrassing situation when I was sitting in the Library and played a video with Earpiece (working fine on my laptop).I have tried with 3-4 earpieces, but it is just not working.Tablet is good but really frustrating for a content consuming device earpiece to not work.I have written to Google support team.Got no reverts yet.

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  11. Mines same pushed in all the way and only get sound In left only. This is on 4 pairs of headphones including iPhone with mic and iPod ones with out also lumia 710 headphones and standard over head earphones.

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  12. Same here, using the 16gb. When I push hard I hear a click through my headphones but the audio still comes through the nexus speakers. It was working perfectly for 1 hour.

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  13. Yeah i just called nexus support, they are going to replace my 16GB because it had this problem. If it still doesent work for you guys, you should do the same.

    Link: http://support.google.com/nexus/bin/request.py?contact_type=contact_policy

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  14. Google is sending me a new unit which should arrive today. I hope they figured out the problem and fixed it. From the remarks above it sounds like it is limited to the 16GB version.

    I'll post to this site once I get the new unit.

    Keeping my fingers crossed

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  15. I just got the replacement Nexus 7 and the earphones now work. The big difference that I found was a noticeable 'snap' as you insert the earphone plug all the way in. This was certainly missing the the tablet I returned. And, yes, I pushed in the plug all the way on the old one as well but no 'snap'.

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  16. On mine I plugged in the headset and got no audio. I then realized the volume was at zero (when it had been at a higher volume without the headphones plugged in).

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  17. Thanks for the suggestion - thought the headphone port was not working but didn't realize the plug needed another push to go all the way in!

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  18. I had the same problem and resolved it by increasing the volume after pushing the plug all the way in.

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  19. push the plug in all the way don't scare to push it in. The Nexus 7 is still virgin push it in.....

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  20. For those that keep saying push it all the way in, I have one question. Is this really our first time using a headphone on a device? There is a problem with the 3.5 MM headphone jack..period. Maybe not all devices but some and therefore these posts. I have the issue of only one earpiece receives sound and will return it. All in all the Nexus 7 is a nice little device but very disappointing that out of all things the headphone jack does not work. Must be ASUS's first time building a tablet I guess. Google should have went with Samsung or their own company Motorola for hardware.

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  21. Got my 16 GB tablet N7 yesterday and discovered the headphones didn't work today. Was ready to call to send it back for a new one but read here about pushing it in harder and the 'click,' so I tried it and it worked. The trick (on mine at least) is that the headphone port isn't flat; it angles away to match the beveling of Nexus 7's case. I found I had to angle it into the port from the bottom rather than just push the connector straight in. Once I've angled it in, then I push it and there is an audible click or snap. Have repeated this several times and it solves the problem for me.

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  22. Thanks, push till click worked great!

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  23. Push till it clicked did it, thanks.

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  24. I was afraid to push too hard I didn't wanna break the device, but that did the trick and now it's music to my ears.

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  25. I love you guys and gals! I just Googled, found this thread with the exact same issue. I went ahead, looked at the plug, and pushed just a leeetle bit more, got the snap and got the audio! Thank you, I was about to be reeally upset! on Nexus 7 headphone jack not working.

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  26. you guys are lifesavers. Just on the verge of returning it after two days unable to connect to the 3.5mm jack socket in the car, or to the mobile phone headset, or to my mp3 player earphones. Then I read the "thrust until you break the hymen" advice ;-) et voila!! Now I can listen to The Best of Pat Benatar while reading her biog "Between a heart and a rock place"

    Cheers to all from a no longer frustrated Nexus owner.

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  27. Wow, thank you. I really hated the idea of sending this back.

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  28. Does anyone have a problem with headphones filled with static/background noises? my headphone jack works, but there is so much static. Google says it will replace my unit, but it cannot initiate the replacement process because it cannot find the serial number of my nexus 7 in its system.... Does anyone have any idea how to fix the headphone static? Thanks!

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    1. Same here, bit annoying when watching TV and films and that..

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  29. 8GB tablet, i'm absolutely sure it can't be pushed any further, headphone jack still does not work...

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  30. Pushing in the jack harder was the answer. Thanks for the tip

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  31. I popped the cherry on mine and now it works! Just push it in hard.

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  32. haha thanks guys! same problem, just push till it clicks :)

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  33. It totally worked. Thanks. I think I should've got way before reading this. It is clear that it is not fully in when you can see a part of the jack's metal is still visible

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  34. I don't need to push it very hard to hear a "click". But the sound still doesn't work. Should I push it even harder to hear a second click?

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  35. I pushed harder, but it didn't work. Blow into the port and plug in if above technique didn't work

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  36. i did the tilt. push harder and it still doesnt work im worried !!!! what do i do

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  37. i did everything i tilted it, i pushed harder noting work now im really woried what do i do???

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  38. My Bose headphones have a jack that is just a tiny bit too short to work so I got a six inch headphone extension cord with a right angle plug. When I plug this in, it clicks and the sound is Great! The extra six inches helps as well.

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  39. My Bose headphones have a plug that just a little too short for my Nexus 7, so I got a six headphone inch extension cord with a right angle connector. When I push this in, it clicks and the sound is Great! The extra few inches helps since the Bose cord is too short anyway.

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  40. I really like my Nexus 7 but have been struggling with the headphone jack since I bought it in July. The above advice to push the plug in firmer until it clicks was the solution. Hooray and thank you anonymous!

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  41. Thank you! Just push it in hard and it works.

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  42. Brand-new 16GB Nexus 7, received from Google November 8, 2012: None of these tricks work. Pushed HARD til it clicked, over and over. Twisted. Blew compressed air. Wiggled. In and out gently. Tried multiple earbuds as well as a high-end set of headphones. Same story every time -- audio from one channel and the other channel is silent. This plug suffers from a manufacturing and design defect. Period. Shame on Google for failing to deliver a fix after months of complaints. Can't compete with Apple, without an Apple-like attention to detail.

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  43. I was frustrated with what I thought was a non-working headphone jack, but discovered that whenever I plugged in the column dropped. Turning up the column after plugging in solved the problem!

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  44. I discovered that as soon as I plugged into the jack the column would drop. Turning up the column after plugging in solves the problem.

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  45. I had the same problem and tried pushing the jack in harder- it didn't work. Upon opening it up, I discovered that the cable that connects the jack port to the motherboard is very short and runs under the battery- if the battery gets pushed too far into its slot, the cable gets pulled out of the connector. Mine's now working again.

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  46. I had the same problem and tried pushing it in harder- it didn't work. The cable connecting the audio jack port to the motherboard seems to be a little bit too short, given that it runs under the battery. Try lifting the battery out, reconnecting the audio cable to the motherboard (blue) and gently placing the battery back on top. Worked for me.

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  47. Have a nexus 7 32GB. No sound from any headset until after jack is pushed in all way and volume control is adjusted to louder. Works fine then.

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  48. 32 gig nexus here and no luck. Can get sound on right earphone only. I've tried on two different sets and am getting frustrated!
    Going back to shop tomorrow. See if they can do anything for me.

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    1. Same problem, initially had good headphone utility, now only the right earphone work. What did the shop say??

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